HOTEL SERVICES IN BALI RETHYMNO CRETE

HOTEL SERVICES

The management and personnel of the "Troulis Apart - Hotel" are always at all clients disposal to offer the best possible services in order to make the stay in Crete pleasant, relaxing and unforgettable.

At the hotel reception you may find information on:

• Car rentals
• Bus itineraries
• Transfers to and from the airport
• Activities and water sports at the beaches of Bali
• Excursions in Crete
• Credit cards (Visa, Master Card, and Travelers Checks) 
• Safe deposit boxes available at the reception 
• Baby cot (free of charge)
• Free internet wireless access at the public areas of the hotel

RECEPTION

Open daily, from 8:00 – 21:00.

FAX - PHOTOCOPY - SCAN SERVICE

Available in Reception

TABLET OR LAPTOP

Available in Reception, pending availability. Use with extra charge.

AIR CONDITION & HEATING

All our rooms are equipped with an individual temperature setting for your comfort. Please use the power control to set the air conditioning. If you need any assistance or you have questions about the system please contact our Reception for help.

AIRPORT

Heraklion – Nikos Kazantzakis Airport is about 50km away from the hotel and it takes 40 minutes by car. If you would like us to arrange for an airport transfer the reception team is more than happy to help you in this matter.

BABY BED

We have some baby beds available, if you need one, please contact Reception.

BREAKFAST

is served in the Restaurant from 7:45 - 10.00 daily.

BREAKFAST PACKET

Please do not hesitate to ask for your breakfast packet, in case you plan a trip to explore Crete.

EARLY BREAKFAST

is served in the Restaurant from 7:15 – 7:45.

CAR PARKING

The hotel garage is at your disposal. We would like to inform you that the hotel is not liable for cars or any objects left in the car!

CAR RENTAL

Please contact Reception for further information.

CHECK-IN

Check in time is 15.00 o’clock

CHECK-OUT

Check out time is 11.00 o’clock, noon. The Reception will assist you to store your luggage if you would like to spend more time in town before going to the airport. If you require a later check out or wish to extend your stay please contact Reception!

LUGGAGE ROOM

You are able to store your luggage in the hotel’s luggage room. Please contact reception.

CREDIT CARDS

We accept the following credit cards: MasterCard / Euro card, VISA. If you have questions in regards to payment methods please contact Reception.

HOUSEKEEPING

Our Housekeeping team is at your service at all times. Should you require an extra towel or an extra pillow, please let us know. For extra cleaning service of your room, please also contact the Housekeeping team.

IN ROOM KITCHEN

All our apartments have a fully equipped kitchen. If there is anything missing; please contact either Housekeeping or Reception. If you need explanation for using the equipment please contact Reception.

INTERNET

High speed internet connection is available in public areas. You are able to… surf at the privacy of your own room, with an extra charge. If you experience any problems with your connection please contact Reception!

PERSONAL HYGIENE

In your bathroom you will find shampoo, shower gel and soap. If you need anything else please contact Reception and we will be more than happy to assist.

LINEN CHANGE

We change the linen upon request.

TOWEL CHANGE

We change the towels. If you wish to receive towel change, please call the Reception!

LOST & FOUND

All found items are stored in our Housekeeping department for 3 months. Please contact our Reception team if you are missing something.

MEDICAL SERVICE/PHARMACY

If you require medical help please contact Reception. The nearest pharmacy is located just opposite of the medical center. Please ask Reception for opening times and further assistance.

PUBLIC TRANSPORT

Please contact Reception for more information.

SAFE

Some rooms are equipped with an in - room safe, with an extra charge 15 euro per week. You find it in your main wardrobe. Please follow the instructions on the front side of the safe. The hotel does not take responsibility for any items not placed in the in-room safe. There is available safe at the reception, as well.

SHOPPING IN BALI/RETHYMNO

To enjoy a shopping-tour through Bali please contact Reception. Our team will provide you with all information about the most famous shopping-streets as well as shopping malls.

SMOKING

Smoking is only allowed in designated areas. Please be informed that the hotel is entitled to charge you 50 € penalty for forbidden smoking.

SWIMMING POOL

Opening times: 8.00 am to 6.00 pm. Bath towels are available for you in the room.

TAXI

Please contact our reception team to order it for you

SATELLITE TV SERVICES

Complimentary

PROCEDURE IN THE EVENT OF FIRE

The Troulis Apart – Hotel is equipped with a fire alarm system. All our staffs are trained to deal with emergency situations quickly and efficiently. The hotel also has an electronic internal alarm system that constantly monitors the interior of the entire building and automatically passes any fire alarms.

IN CASE OF EMERGENCY

We urgently request that you familiarize yourself with the location of the emergency exits, fire alarm system and fire extinguisher as well including the following Safety Instructions.

PLEASE TRY TO OBSERVE THE POINTS EN ROUTE TO YOUR ROOM

Locate the nearest emergency exit to your room. Count and remember the number of doors between your room and that exit. Open the emergency exit door and take a look at the stairwell behind it. Locate the nearest fire alarm and fire extinguisher.

WHAT TO DO IF YOU NOTICE FIRE

If there is fire or smoke in your room, leave immediately. If you are in the corridor activate the nearest fire alarm. Alarm buttons are installed at corridors. If possible, close all doors near the fire so that it cannot spread. The smoke proof doors in the corridors can be closed using the button next to them. Please do not take any personal risk, only attempt to put out small fires with the aid of an extinguisher, if safe to do so. In case of a large fire, leave building immediately. Please keep calm!

IF YOU NOTICE A FIRE, PLEASE REMEMBER THE FOLLOWING POINTS

• Call reception if you can
• Close all windows and doors
• Keep calm

WHAT TO DO IF THE ALARM IS GIVEN WHILE YOU ARE IN YOUR ROOM

• Leave your room immediately!
• The staircase is available as an emergency exit route.

IF YOU LEAVE YOUR ROOM TO GO TO THE NEAREST EMERGENCY EXIT, PLEASE PROCEED AS FOLLOWS:

• Carefully open the door and establish whether there is smoke in the corridor
• If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit!
• If it is dark, feel your way along the wall and count the doors to the emergency exit!
• Proceed in a crouched position, as the air on the ground is better than on higher levels!
• Never try to go through thick smoke!
• Always remember to be calm!

WHAT TO DO IF YOU CANNOT LEAVE YOUR ROOM

• Call the reception and inform of your situation
• Remain in your room, if exit is blocked, this is the safest place to be
• Place wet towels and sheets against the foot of the door to prevent smoke from entering your room.
• Take the curtains down, if the fire reaches the window from outside at least no material will be set alight
• Keep wastepaper baskets ready for use as buckets so that you can keep towels and sheets at the door wet
• Make yourself noticeable and wave a sheet at the window as a signal to Fire brigade that your room is occupied
• Remain close to the floor
• Cover your mouth and nose with a damp clothe to ease breathing
• Do not break any windows unless necessary
• Closed windows help to prevent draughts of air feeding the fire
• Consider your actions carefully and remain calm

KINDLY HELP US TO AVOID FIRES:

Please refrain from smoking in bed and do not empty hot ash into the trash can.
Do not use your own cooking and heating appliances

Thank you for your attention!